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Ordering info:
If you have any questions please contact us: orders@rista.co.uk

Delivery:
Mainland UK:
Lighter orders are sent Royal Mail 1st class, heavier orders are sent by City Link.

Scottish Highlands, Northern Ireland and any offshore Island around the UK:
Lighter orders are sent Royal Mail 1st class, heavier orders are sent by Royal mail parcel service (3-5 working days.) Or by Parcelforce 48 hour service.

European and Worldwide postage are available on favor bags and ribbon.
We can only deliver decorative sand and gravel to the UK, France and the Republic of Ireland, please select your region on the shopping basket page.


Please Note: Deliveries via City Link require a signature or instructions as to where the parcel can be left safely if no one is available to sign. We recommend that if you are not in during the day, you have the parcel sent to a work address if possible. If no instructions are given we will request that the parcel is left safe if no one is in, but this is at your own risk!

Payment
We can accept secure online credit and debit card payments (except Maestro cards) payment via Paypal and by personal cheque.


Terms and conditions
The products on this website are sold for indoor use only. Goods in stock are despatched within 2 working days, in the event of an item being out of stock we will inform you of an approximate delivery time by email, if the item remains out of stock for over 3 weeks you will be offer a refund for the item.

In the very unlikely event of your order arriving damaged, notify us immediately, giving arrival date and all relevant details within three days. Please notify us if goods fail to arrive (please allow 10 working days for standard parcels.)

Please note: For returns based on unsuitability: of colour or texture for example, we can only refund the vaule of returned stock as we have a sample ordering service available here. We endeavour to reproduce the colours as accurately as possible, however given variables such as different monitors and monitor setting for example, we strongly recommend that if a colour match is important to you, that you order samples to check suitability first.



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If you have any further question please email us: orders@rista.co.uk